Privacy Policy

Last updated: September 2024

1. Introduction

Welcome to Serenity Flow Reiki (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.serenityflowreiki.com or use our services.

2. Data Controller

For the purpose of the General Data Protection Regulation (GDPR), the data controller is:

Etincelle Bleue SARL
73 route des marronniers
47330 Cahuzac

3. Information We Collect

We may collect the following types of personal data:

– Name
– Email address
– Phone number
– Address
– Appointment details
– Health information relevant to reiki sessions

4. How We Collect Your Data

We collect data through:

– Direct interactions (when you fill out forms on our website or correspond with us)
– Automated technologies (cookies, server logs)

5. How We Use Your Data

We use your personal data for:

– Providing and managing our services
– Communicating with you about appointments and services
– Improving our website and services
– Complying with legal obligations

6. Legal Basis for Processing

We process your data based on:

– Your consent
– The performance of a contract
– Our legitimate interests
– Compliance with legal obligations

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this policy.

8. Your Rights

Under GDPR, you have the right to:

– Access your personal data
– Rectify inaccurate personal data
– Erase your personal data
– Restrict processing of your personal data
– Object to processing of your personal data
– Data portability

To exercise these rights, please contact us at [email protected] . 

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

12. Contact Us

For any questions about this Privacy Policy, please contact us at:

Serenity Flow Reiki
73 route des marronniers
47330 Cahuzac
Lot-et-Garonne
[email protected]